Comments on: Telekom Malaysia (TM), Customer Service and Streamyx: My Experience http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/ life experiment observation | blogging is all about sharing Tue, 31 Jan 2012 07:04:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: porto http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-3/#comment-56678 porto Sat, 28 Jan 2012 14:16:20 +0000 http://izzatruslan.com/?p=598#comment-56678 TM quite annoying... At my hometown the service only can be used during " sleeping hour" rather than normal hour... useless... tired to call them... All they know is taking money form their customers... Service very very very very LOWWWWWWWWWWWW..... TM quite annoying… At my hometown the service only can be used during ” sleeping hour” rather than normal hour… useless… tired to call them… All they know is taking money form their customers… Service very very very very LOWWWWWWWWWWWW…..

]]> By: budak nakal http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-3/#comment-47176 budak nakal Mon, 28 Nov 2011 17:41:23 +0000 http://izzatruslan.com/?p=598#comment-47176 mmg x bagos la streamyx ni.. aku ati mmg panas btol.. sblom pasang ayat cntek jer.. aku baru pasang streamyx kt uma.baru gne skali da xde line.. aku try kol 100 xdpt2 gne hp.. aku try talipon orang yg psang wifi kt umah aku 2.dye ckap line prob.aku bleyn accpt tpi xkn la line prob smpai berminggu2?? hati suda nau panas.. aku sue telekom t kang.. mmg x bagos la streamyx ni.. aku ati mmg panas btol.. sblom pasang ayat cntek jer.. aku baru pasang streamyx kt uma.baru gne skali da xde line.. aku try kol 100 xdpt2 gne hp.. aku try talipon orang yg psang wifi kt umah aku 2.dye ckap line prob.aku bleyn accpt tpi xkn la line prob smpai berminggu2?? hati suda nau panas.. aku sue telekom t kang..

]]> By: Sar http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-3/#comment-28112 Sar Wed, 01 Jun 2011 03:45:31 +0000 http://izzatruslan.com/?p=598#comment-28112 Terukla klu da dapat komen buruk2 cam ni. x mau la subscribe. rugi jer Terukla klu da dapat komen buruk2 cam ni. x mau la subscribe. rugi jer

]]> By: izzat ruslan http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-3/#comment-27063 izzat ruslan Thu, 28 Apr 2011 15:21:08 +0000 http://izzatruslan.com/?p=598#comment-27063 @sally, TM or Streamyx now is the most reliable in term of connection speed and connection stability compared to others wireless broadband providers and WiMAX Internet providers. If you do a lots of downloading and video streaming, I suggest you to go with Streamyx. However, if you live in urban area such as KL, I think you can consider internet broadband service from TIME Broadband. I'm not sure how good it is compared to TM Streamyx, but based on what I read on the internet, TIME is much better than Streamyx, but the coverage is limited. @sally, TM or Streamyx now is the most reliable in term of connection speed and connection stability compared to others wireless broadband providers and WiMAX Internet providers. If you do a lots of downloading and video streaming, I suggest you to go with Streamyx. However, if you live in urban area such as KL, I think you can consider internet broadband service from TIME Broadband. I’m not sure how good it is compared to TM Streamyx, but based on what I read on the internet, TIME is much better than Streamyx, but the coverage is limited.

]]> By: sally http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-3/#comment-26939 sally Mon, 25 Apr 2011 00:28:51 +0000 http://izzatruslan.com/?p=598#comment-26939 I saw advert. on promotion packages for home/business with many fees - activation, installation and monthly rental waived for a fixed amount. I am interested to buy the 1 Mbps package at RM110. What do you think, should I go ahead? But it seems on this blog there is so many bad comments. Now I'm worried. I'm suppose to help my cousin to register. Any opinions? Is there any other choice with faster speed and less problem? I saw advert. on promotion packages for home/business with many fees – activation, installation and monthly rental waived for a fixed amount. I am interested to buy the 1 Mbps package at RM110. What do you think, should I go ahead? But it seems on this blog there is so many bad comments. Now I’m worried. I’m suppose to help my cousin to register. Any opinions? Is there any other choice with faster speed and less problem?

]]> By: apaajanews http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-2/#comment-25322 apaajanews Thu, 10 Mar 2011 13:48:13 +0000 http://izzatruslan.com/?p=598#comment-25322 harap-harap unifi memang laju tanpa - sekat-sekat...masalahnya takut bila pengguna dah terlalu ramai...bandwith pula tak update...tu yang jadi lembab giler tu harap-harap unifi memang laju tanpa – sekat-sekat…masalahnya takut bila pengguna dah terlalu ramai…bandwith pula tak update…tu yang jadi lembab giler tu
apaajanews´s last [type] ..PAMERAN HUT TENTERA DARAT KE 78

]]> By: StonerDude http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-2/#comment-21158 StonerDude Wed, 10 Nov 2010 04:29:33 +0000 http://izzatruslan.com/?p=598#comment-21158 Hi, I hope Umi is still there. Can u mail me her address? She seems to be be a very helpful person. Streamyx customer service can really get on your nerves. Hi, I hope Umi is still there. Can u mail me her address? She seems to be be a very helpful person. Streamyx customer service can really get on your nerves.

]]> By: Nur Amirah http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-2/#comment-20440 Nur Amirah Tue, 28 Sep 2010 09:43:11 +0000 http://izzatruslan.com/?p=598#comment-20440 IN JULY 2010 I REGISTERED MY NAME FOR THIS STREAMYX COOL UNI PACK UNDER IPTA STUDENT THROUGH AN AGENT WITH THE NAME SHAM BASED AT UP TOWN SEK.24 SHAH ALAM. FORMS WERE DULY FILLED AND REQUIRED DOCUMENTATION AS PROOF HANDED OVER TO HIM. ON 9.8.2010 A TM TELEPHONE LINE WAS INSTALLED AT MY HOUSE NO.17, JALAN LADUNG 19/28,SEKSYEN 19, 40000 SHAH ALAM,SELANGOR.THE TELEPHONE NUMBER IS 03-55412963. RM 30.00 PAID FOR THE INSTALLATION. THE AGENT NAME IS SHAM AND HIS PHONE NUMBER IS 012 4823753 FOR YOUR INFORMATION THESE ARE THE RESULT: 1. TILL TO DATE 28/9/2010 I HAVE NOT RECEIVED ANY LAPTOP AS PACKAGE AND 2. THERE IS NO INTERNET LINE ALLOCATED. 3. I AM REQUIRED TO PAY RM 94.00 FOR THE TELEPHONE LINE INSTALLED. IT HAS BEEN APPR. 3 MONTHS I HAVE BEEN WAITING FOR THE ABOVE NO.1 AND 2. I, ON MY OWN INITIATIVE, HAVE VISITED TM OFFICE IN SHAH ALAM FOR 3 TIMES. I HAVE ENQUIRED FROM THE CUSTOMER SERVICE STAFF OF THE PACKAGE I HAVE APPLIED. ON 2ND MEETING MY DETAILS HAVE BEEN REGISTERED AGAIN BY THE STAFF AND INFORMED THAT TM SHALL CALL AND INFORM ME. ON THE THIRD TIME I WAS ASKED TO WAIT BECAUSE IT IS IN PROGRESS. I HAVE TRIED MANY MANY TIMES TO CALL THIS PHONE NUMBER TM 100 RAKAN NIAGA BUT OF TO NO AVAIL. I HAVE CHECKED THROUGH A FEW FRIENDS OF MINE WHO REGISTERED FOR THE SAME PACKAGE AND ALL OF THEM HAVE GOT THE PACKAGE WITHIN 3 WEEKS. WHY IT TAKES SO LONG FOR ME? I AM VERY FRUSTRATED. HERE, I WOULD LIKE TO KNOW THE STATUS OF MY APPLICATION. FOR YOUR REFERENCE BELOW IS MY DETAILS : NAME : NUR AMIRAH BT ROZALI IC NO.: 880317-08-6606 ADDRESS : NO. 17, JALAN LADUNG 19/28, SEKSYEN 19, SHAH ALAM ORDER NO GIVEN BY AGENT THROUGH HIS SMS TODAY 28/9/2010 AT 14.05.39 HRS : 220 541374001. MY CONTACT NO.: 0132033871 EMAIL :myamyra_88@yahoo.com AGENT : SHAM 012 4823753 PLEASE LET ME KNOW THE STATUS ASAP . I AM SENDING THIS GRIEVANCES TO TM NET AND WOULD REQUEST THEM TO WAIVE THE PAYMENT OF RM 94.00 SINCE IT WAS NOT MY DELAY THIS INCIDENT HAPPENED. IT WOULD BE FAIR TO ME TO PAY IF I USED THE INTERNET. HOPE TO HEAR VERY SOON FROM YOUR GOODOFFICE. THANK YOU NUR AMIRAH IN JULY 2010 I REGISTERED MY NAME FOR THIS STREAMYX COOL UNI PACK UNDER IPTA STUDENT THROUGH AN AGENT WITH THE NAME SHAM BASED AT UP TOWN SEK.24 SHAH ALAM. FORMS WERE DULY FILLED AND REQUIRED DOCUMENTATION AS PROOF HANDED OVER TO HIM.
ON 9.8.2010 A TM TELEPHONE LINE WAS INSTALLED AT MY HOUSE NO.17, JALAN LADUNG 19/28,SEKSYEN 19, 40000 SHAH ALAM,SELANGOR.THE TELEPHONE NUMBER IS 03-55412963. RM 30.00 PAID FOR THE INSTALLATION.
THE AGENT NAME IS SHAM AND HIS PHONE NUMBER IS 012 4823753
FOR YOUR INFORMATION THESE ARE THE RESULT:
1. TILL TO DATE 28/9/2010 I HAVE NOT RECEIVED ANY LAPTOP AS PACKAGE AND
2. THERE IS NO INTERNET LINE ALLOCATED.
3. I AM REQUIRED TO PAY RM 94.00 FOR THE TELEPHONE LINE INSTALLED.
IT HAS BEEN APPR. 3 MONTHS I HAVE BEEN WAITING FOR THE ABOVE NO.1 AND 2.
I, ON MY OWN INITIATIVE, HAVE VISITED TM OFFICE IN SHAH ALAM FOR 3 TIMES. I HAVE ENQUIRED FROM THE CUSTOMER SERVICE STAFF OF THE PACKAGE I HAVE APPLIED. ON 2ND MEETING MY DETAILS HAVE BEEN REGISTERED AGAIN BY THE
STAFF AND INFORMED THAT TM SHALL CALL AND INFORM ME. ON THE THIRD TIME I WAS ASKED TO WAIT BECAUSE IT IS IN PROGRESS.
I HAVE TRIED MANY MANY TIMES TO CALL THIS PHONE NUMBER TM 100 RAKAN NIAGA BUT OF TO NO AVAIL.
I HAVE CHECKED THROUGH A FEW FRIENDS OF MINE WHO REGISTERED FOR THE SAME PACKAGE AND ALL OF THEM HAVE GOT THE
PACKAGE WITHIN 3 WEEKS. WHY IT TAKES SO LONG FOR ME? I AM VERY FRUSTRATED.
HERE, I WOULD LIKE TO KNOW THE STATUS OF MY APPLICATION. FOR YOUR REFERENCE BELOW IS MY DETAILS :
NAME : NUR AMIRAH BT ROZALI
IC NO.: 880317-08-6606
ADDRESS : NO. 17, JALAN LADUNG 19/28, SEKSYEN 19, SHAH ALAM
ORDER NO GIVEN BY AGENT THROUGH HIS SMS TODAY 28/9/2010 AT 14.05.39 HRS : 220 541374001.
MY CONTACT NO.: 0132033871 EMAIL :myamyra_88@yahoo.com

AGENT : SHAM 012 4823753
PLEASE LET ME KNOW THE STATUS ASAP .
I AM SENDING THIS GRIEVANCES TO TM NET AND WOULD REQUEST THEM TO WAIVE THE PAYMENT OF RM 94.00 SINCE IT WAS NOT MY DELAY THIS INCIDENT HAPPENED. IT WOULD BE FAIR TO ME TO PAY IF I USED THE INTERNET.
HOPE TO HEAR VERY SOON FROM YOUR GOODOFFICE.
THANK YOU
NUR AMIRAH

]]> By: jenny http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-2/#comment-20326 jenny Sat, 18 Sep 2010 09:33:06 +0000 http://izzatruslan.com/?p=598#comment-20326 I think my experience is worst. I called their customer service bcos of line faulty. They promised to rectify my problem in 24 hours. Well, Hari Raya was a day away. so i can expect some delay but until Sept 16, my phone still not working. Luckily, I manage to find out the problem and get back my internet connection on but the connector is not working. On Sept 17, the Tm called me and asked whether their technician had solve my problem. I told them I solve the problem myself and i buy my own connector. I can proudly say, I had become the technician myself. Ican't believe they still have the gutto call me. ok, my next problem, I did not receive my bill. i called them again and guess what they tell me!!! WE DON'T RESEND BILLS!!!! GO TO TM POINT TO PAY YOUR BILL. They thought I had a TM Point next to my house. I think my experience is worst. I called their customer service bcos of line faulty. They promised to rectify my problem in 24 hours. Well, Hari Raya was a day away. so i can expect some delay but until Sept 16, my phone still not working. Luckily, I manage to find out the problem and get back my internet connection on but the connector is not working. On Sept 17, the Tm called me and asked whether their technician had solve my problem. I told them I solve the problem myself and i buy my own connector. I can proudly say, I had become the technician myself. Ican’t believe they still have the gutto call me.

ok, my next problem, I did not receive my bill. i called them again and guess what they tell me!!! WE DON’T RESEND BILLS!!!! GO TO TM POINT TO PAY YOUR BILL. They thought I had a TM Point next to my house.

]]> By: Angie Lee http://izzatruslan.com/2009/04/24/telekom-malaysia-tm-customer-service-and-streamyx-my-experience/comment-page-2/#comment-19867 Angie Lee Wed, 18 Aug 2010 01:22:40 +0000 http://izzatruslan.com/?p=598#comment-19867 Adakah kita punya modem streamyx rosak, TM tak tanggungjawap tolong klita tukar, mau lagi suruh kita cari balik agen yang tolong apply streamyx punya tolong claim??? KENAPA TM KENINGAU NI MALAS BETUL MAU URUS?????????????????? Adakah kita punya modem streamyx rosak, TM tak tanggungjawap tolong klita tukar, mau lagi suruh kita cari balik agen yang tolong apply streamyx punya tolong claim??? KENAPA TM KENINGAU NI MALAS BETUL MAU URUS??????????????????

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