Nationwide Streamyx Service Interruption

Salam and hello all. It was about 2 weeks there is no update, no new entry from this blog and the traffic to this blog has gone down drastically but still not so bad. Well, no blog update no traffic. Agree with me? Anyway, the reason behind this is because I’ve to concentrate on my final exam week which has ended yesterday. And the last paper for yesterday was Principles of Management, which for me quite tough with a lot of information, terms, principles, concepts and definitions you need to understand and remember. Compare to another paper that I have taken during this special semester, Economic Engineering, I love it even though it wasn’t so easy, but since it plays a lot with number and less stuff to remember, I don’t have problems with it. Now I wonder how those students who take Business Management remember all those facts, concepts and principles. Seriously, I suck at remembering things. Ok, lets all that be a memory. Hoho. Life must go on. I’m just hoping that everything will be okay when the result come out soon.

Ok, let’s go back to what this entry is all about. Do you know about this Nationwide Streamyx Service Interruption? I have been informed by ubey via Twitter last week about this matter and wonder why TM only announced it via their Streamyx website, rather than put it in newspapers, etc. Can you imagine, how many Streamyx users will go check Streamyx website for Streamyx service status? I think TM should be more alert on this matter, not all their customers will go check their website for service status, they should use more effective way to inform about this kind of news. Via newspapers perhaps? Email? If TM can generate million of profit per year, they should put some budget on this kind of thing. Anyway, for those who is yet read about it, here I quoted the original news from Streamyx website.

STREAMYX SERVICE INTERRUPTION NATIONWIDE
Dear Valued Customers,
We wish to inform our Streamyx customers that Telekom Malaysia Berhad (TM) will be performing a network upgrading exercise from 11.00 pm, Friday, 12th June 2009 until 6.00 am, Saturday, 13th June 2009.
As a result, Streamyx customers nationwide may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.
TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.
Thank You.

Usually, when users face the problem of no internet connection, users will contact that 100 number and usually during this period, it will end up with no answer. The answer that you’ll get is, none of their staff is free to answer your call. I have experienced it before, I tried to contact their customer service for 4 hours and I got the same answer over and over again, no staff is free to answer you. Please try again?! What the heck? After that, I start wondering, how many staff they have to answer and solve our problem? If Streamyx really good on informing their users about the upgrades or any service interruption, the users will know already and they don’t have to call their service center. But the real is otherwise and because of this maybe inefficient way of delivering information to their customer, not all of their customer would know about the news and when the time comes, TM customer service will end up receiving a lot of calls until none of their customer service staff can handle these calls. Dear TM, do you know about these consequences? Or is it you just ignore it even you know it? Haha!

Even they have said the upgrading process is from 11p.m till 6a.m, but I’m sure it’ll take more longer. Anyway, I just hope that this upgrade process is not just an upgrade, but bring some changes. If the speed remains the same, slow video streaming, slow downloading from oversea sources and unstable connection, what’s upgrade means to them? Upgrade should result of improving their current service to serve better for their customer, if nothing is change, then I would say nothing has been upgraded.

p/s: First entry for June and this is 200th post.

Probably related posts:

1. Telekom Malaysia (TM), Customer Service and Streamyx: My Experience
2. 15Mbps Streamyx? Or Is It Streamyx is Improving?
3. Quick Updates
4. Quick Updates
5. It make me sick!