Posts Tagged ‘broadband’
Nationwide Streamyx Service Interruption
Salam and hello all. It was about 2 weeks there is no update, no new entry from this blog and the traffic to this blog has gone down drastically but still not so bad. Well, no blog update no traffic. Agree with me? Anyway, the reason behind this is because I’ve to concentrate on my final exam week which has ended yesterday. And the last paper for yesterday was Principles of Management, which for me quite tough with a lot of information, terms, principles, concepts and definitions you need to understand and remember. Compare to another paper that I have taken during this special semester, Economic Engineering, I love it even though it wasn’t so easy, but since it plays a lot with number and less stuff to remember, I don’t have problems with it. Now I wonder how those students who take Business Management remember all those facts, concepts and principles. Seriously, I suck at remembering things. Ok, lets all that be a memory. Hoho. Life must go on. I’m just hoping that everything will be okay when the result come out soon.
Ok, let’s go back to what this entry is all about. Do you know about this Nationwide Streamyx Service Interruption? I have been informed by ubey via Twitter last week about this matter and wonder why TM only announced it via their Streamyx website, rather than put it in newspapers, etc. Can you imagine, how many Streamyx users will go check Streamyx website for Streamyx service status? I think TM should be more alert on this matter, not all their customers will go check their website for service status, they should use more effective way to inform about this kind of news. Via newspapers perhaps? Email? If TM can generate million of profit per year, they should put some budget on this kind of thing. Anyway, for those who is yet read about it, here I quoted the original news from Streamyx website.
Telekom Malaysia (TM), Customer Service and Streamyx: My Experience
Salam and hello all. As I have mentioned in my previous entry, I will share with you, my story about Telekom Malaysia and Streamyx. This entry is not supposed to be a condemning or a kind of insulting entry, but this entry is more about to share with others and with hope, this incident won’t be repeated again. So, take it positively.
Okay, if you dig into my entries in last 2 months which here and here, you might know what was the problem that I’m facing. Whatever it is, if you don’t know what was happening last time. Here, I’ll story to you one more time, briefly with time chronology. I hope you’ll be clear about what I’m going to tell you next. This entry might be long, so take your time.
[2 Feb 2009] - I’ve registered my application at TM Point together with deposit payment.
[12 Feb 2009] - I got a call from Streamyx’s agent asking me about my Streamyx’s login ID. I said the phone still not yet installed. Then, he said he’ll make sure the connection will be installed as soon as possible.
[12 Feb 2009] - I saw several vehicles of TM Maintenance Contractor doing some cable replacement at my apartment. Their job done on the next day, 13 Feb 2009.
[19 Feb 2009] - My housemate asked for the reason from TM Point why the connection can’t be made after 1 week of cable replacement. The TM staff provided him with TM Contractor’s phone number that in charge with the installation process.
[20 Feb 2009] - I tried to call the TM Contractor using the phone number provided, but he refused to answer my call and several attempts after have ended with failure.
[22 Feb 2009] - I sent 2 support emails to TM Customer Service and Support via their official website with hope they can reply to me back. My previous case about my internet bill has replied by them when I sent them this support email.
[4 March 2009] - I went to TM Point again to ask them for the reason why the connection can’t be made after 1 month of registration date without valid reason. They said I’m not answering the phone call from their technician. Okay, my phone is switched on 24/7. Due to that, they have made another appointment on 5 March 2009 for the installation process.
[5 March 2009] - I have waited for the whole day, the TM Contractor didn’t show up!
[6 March 2009] - I went to TM Point again for an explanation about what has happened yesterday. They said they don’t know why the contractor didn’t show up and the contractor even didn’t call me for any cancellation of the appointment. The TM staff promised to let me know my application status by next week.
[11 March 2009] - I got a call from TM Point. They told me that the connection can’t be made because the cable has been stolen. What the heck? The new replaced cable has been stolen after 3 weeks of replacement? Ridiculous!
That was the last call from TM Point and I didn’t get any calls after that regarding my application until I received an email from one of this blog readers. There’s more inside, so continue your reading.
Quick Updates
Salam and hello all. This is just a simple entry as a quick updates. Well, my one-week-limited holiday is going to end soon and I’m going back to Kuala Lumpur tonight. By the way, what most important is my final exam result for Semester 2 2008/2009 already came out and fellow Uniten students may check your result at your online info page now. My result so far is so-so since I have one more subject which currently has imcomplete grade. I need to consult with my lecturer for the grade to be finalized. I still don’t know the reasons behind this, but I hope I’ll get the answer soon as the special semester starts this Monday.
That’s all for now. I’ll update more soon and wait for my dedicated entry for Telekom Malaysia a.k.a TM and about Streamyx. I’ll share a story with you. Hehehe, so stay tuned ya! 
If you blur about what I’m talking about, you may dig into my previous posts before, and you might know about what I’m facing with TM and Streamyx.
p/s: Owh, by the way thanks to all who wished me during my exam period last time. Thanks.
Quick Updates
Salam and hello all. My holiday already finished. One week seems doesn’t enough for me. Haha, now I have to go back to university life with assignments, quizzes and tests playing around. Another thing is, in the next few days I might not be able to update this blog regularly since one of my housemates who has subscribed the U Mobile Broadband has moved out and there is no internet connection at my apartment right now. Since me and another one of my housemates can’t live without the internet, we have applied for Streamyx connection yesterday and expected to get the connection next week. I hope I’ll get the internet connection as soon as possible since some of my assignments and projects need to use the information from the internet.
Some of you might wondering where am I right now, I’m at my university library. Although the internet connection here is fast enough (read 32Mbps) but as to maintain the internet connection speed, the IT Department has installed some web filters hence some of the websites might not be able for surfing. The thing that makes me disappointed is, even free email websites like gmail, yahoo mail and others also has been blocked for surfing. I think you can guest how I feel right now. Even more worse, the filters also blocked connection to the most popular blog provider, blogger.com. None of blogspot blog can be surfed. Fortunately for me who used Wordpress on own hosting didn’t get blocked by these web filters. I don’t know what are the guys at IT Department thinking by blocking all those sites. For what reason?
I thought I can check my email here because since from Monday, I used my phone all the time to check the emails. Some of the emails are important because it might be from my lecturers to inform me about class notices and other notifications. But, this kind of protection seems cause more trouble to student. I think my university IT Department should reconsider to proceed the use of these web filters protection. I’ll try to send a report to them as soon as possible.
That’s all for now, till next entry. Bye!
Quick Updates
Salam and hello guys. Sorry for lack of updates recently, I just have so many things to solve lately plus I had a problem with U Mobile Broadband connection recently due to late of bill payment hence resulting the service to be terminated temporarily. But anyhow, the connection now back as usual, but I have more important thing to concentrate starting this week until the next 2 weeks. Ya, ya… if you can guess, as a student, we can’t run away from assignments and tests etc. So, that’s what I have for this week and the next 2 weeks, I have one test every week starting this week and I need to concentrate on that otherwise I’ll feel bad later.
Hence, this is just a quick updates and I’ll stop here for a moment. Will be back soon when everything are finish. So, till next post. Bye!
p/s: damn angry with Israel
p/p/s: I want to update this blog and Oh!Malaysiaku blog, but I lack of time right now 