Posts Tagged ‘P1 Wimax speedometer’
Salam and hello all. As I have mentioned in my previous entry, I will share with you, my story about Telekom Malaysia and Streamyx. This entry is not supposed to be a condemning or a kind of insulting entry, but this entry is more about to share with others and with hope, this incident won’t be repeated again. So, take it positively.
Okay, if you dig into my entries in last 2 months which here and here, you might know what was the problem that I’m facing. Whatever it is, if you don’t know what was happening last time. Here, I’ll story to you one more time, briefly with time chronology. I hope you’ll be clear about what I’m going to tell you next. This entry might be long, so take your time.
[2 Feb 2009] – I’ve registered my application at TM Point together with deposit payment.
[12 Feb 2009] – I got a call from Streamyx’s agent asking me about my Streamyx’s login ID. I said the phone still not yet installed. Then, he said he’ll make sure the connection will be installed as soon as possible.
[12 Feb 2009] – I saw several vehicles of TM Maintenance Contractor doing some cable replacement at my apartment. Their job done on the next day, 13 Feb 2009.
[19 Feb 2009] – My housemate asked for the reason from TM Point why the connection can’t be made after 1 week of cable replacement. The TM staff provided him with TM Contractor’s phone number that in charge with the installation process.
[20 Feb 2009] – I tried to call the TM Contractor using the phone number provided, but he refused to answer my call and several attempts after have ended with failure.
[22 Feb 2009] – I sent 2 support emails to TM Customer Service and Support via their official website with hope they can reply to me back. My previous case about my internet bill has replied by them when I sent them this support email.
[4 March 2009] – I went to TM Point again to ask them for the reason why the connection can’t be made after 1 month of registration date without valid reason. They said I’m not answering the phone call from their technician. Okay, my phone is switched on 24/7. Due to that, they have made another appointment on 5 March 2009 for the installation process.
[5 March 2009] – I have waited for the whole day, the TM Contractor didn’t show up!
[6 March 2009] - I went to TM Point again for an explanation about what has happened yesterday. They said they don’t know why the contractor didn’t show up and the contractor even didn’t call me for any cancellation of the appointment. The TM staff promised to let me know my application status by next week.
[11 March 2009] – I got a call from TM Point. They told me that the connection can’t be made because the cable has been stolen. What the heck? The new replaced cable has been stolen after 3 weeks of replacement? Ridiculous!
That was the last call from TM Point and I didn’t get any calls after that regarding my application until I received an email from one of this blog readers. There’s more inside, so continue your reading.