Telekom Malaysia (TM), Customer Service and Streamyx: My Experience

Salam and hello all. As I have mentioned in my previous entry, I will share with you, my story about Telekom Malaysia and Streamyx. This entry is not supposed to be a condemning or a kind of insulting entry, but this entry is more about to share with others and with hope, this incident won’t be repeated again. So, take it positively.

Okay, if you dig into my entries in last 2 months which here and here, you might know what was the problem that I’m facing. Whatever it is, if you don’t know what was happening last time. Here, I’ll story to you one more time, briefly with time chronology. I hope you’ll be clear about what I’m going to tell you next. This entry might be long, so take your time.

[2 Feb 2009] – I’ve registered my application at TM Point together with deposit payment.
[12 Feb 2009] – I got a call from Streamyx’s agent asking me about my Streamyx’s login ID. I said the phone still not yet installed. Then, he said he’ll make sure the connection will be installed as soon as possible.
[12 Feb 2009] – I saw several vehicles of TM Maintenance Contractor doing some cable replacement at my apartment. Their job done on the next day, 13 Feb 2009.
[19 Feb 2009] – My housemate asked for the reason from TM Point why the connection can’t be made after 1 week of cable replacement. The TM staff provided him with TM Contractor’s phone number that in charge with the installation process.
[20 Feb 2009] – I tried to call the TM Contractor using the phone number provided, but he refused to answer my call and several attempts after have ended with failure.
[22 Feb 2009] – I sent 2 support emails to TM Customer Service and Support via their official website with hope they can reply to me back. My previous case about my internet bill has replied by them when I sent them this support email.
[4 March 2009] – I went to TM Point again to ask them for the reason why the connection can’t be made after 1 month of registration date without valid reason. They said I’m not answering the phone call from their technician. Okay, my phone is switched on 24/7. Due to that, they have made another appointment on 5 March 2009 for the installation process.
[5 March 2009] – I have waited for the whole day, the TM Contractor didn’t show up!
[6 March 2009] - I went to TM Point again for an explanation about what has happened yesterday. They said they don’t know why the contractor didn’t show up and the contractor even didn’t call me for any cancellation of the appointment. The TM staff promised to let me know my application status by next week.
[11 March 2009] – I got a call from TM Point. They told me that the connection can’t be made because the cable has been stolen. What the heck? The new replaced cable has been stolen after 3 weeks of replacement? Ridiculous!

That was the last call from TM Point and I didn’t get any calls after that regarding my application until I received an email from one of this blog readers. There’s more inside, so continue your reading.

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Quick Updates

Salam and hello all. This is just a simple entry as a quick updates. Well, my one-week-limited holiday is going to end soon and I’m going back to Kuala Lumpur tonight. By the way, what most important is my final exam result for Semester 2 2008/2009 already came out and fellow Uniten students may check your result at your online info page now. My result so far is so-so since I have one more subject which currently has imcomplete grade. I need to consult with my lecturer for the grade to be finalized. I still don’t know the reasons behind this, but I hope I’ll get the answer soon as the special semester starts this Monday.

That’s all for now. I’ll update more soon and wait for my dedicated entry for Telekom Malaysia a.k.a TM and about Streamyx. I’ll share a story with you. Hehehe, so stay tuned ya! If you blur about what I’m talking about, you may dig into my previous posts before, and you might know about what I’m facing with TM and Streamyx.

p/s: Owh, by the way thanks to all who wished me during my exam period last time. Thanks.

Salam Maulidur Rasul

Salam and hello everyone. Today is holiday again but for me holiday means nothing right now. I’ve to finish up my 3 assignments and 2 projects within 2 weeks and next 2 weeks will be my final exam week. It is also means next week should be my study week but I still have a lot of things to be finished up. Haiyah.. Life as a university student is really tough. Last time, when I was in secondary school, my teachers said, university’s life is enjoyable. And from what I have experienced now, it is not like it. This is the time where you’ve and need to know how to schedule your time effectively. Without good time management, you’ll be in trouble. Believe me. Ok, stop about academic stuff, let’s move on.

This simple post is just to greet every readers of this blog, happy holiday and to let you know that I’m still alive (I mean this blog actually). Really sad to see this blog not updated about more than a week. Aha, and for those who have asked me about my Streamyx (read: Snailmyx) internet connection, here is the answer. TM yet install even a phone connection to my apartment so, that’s means no internet connection. This also means, it was already more than a month from the date I’ve applied for this service. I’ll story you in details in the next or maybe next after next entry about this problem because actually there’s damn “funny” story I would like to share with you about this telecommunication company called TM or Telekom Malaysia. So, wait for that entry.

Till next time, bye!

p/s: Online from OldTown White Coffee, South City Plaza. TM, you owe me the bill.
p/p/s: Another reason I write this entry is because there’s yet any entry for this month (Mac)..LOL, which means this is the first entry.
p/p/p/s: My malay blog already not updated about months..haha. Who want to share Malay’s articles with me to be posted there? Email me (i(at)izzatruslan.com) if you’ve any, okay?

Quick Updates

Salam and hello all. Sorry for lack of updates recently. I extremely busy with my projects, assignments and tests that currently on schedule until the end of March. Quite stress because till now, TM yet install the phone connection into my apartment and the problem behind this is just because the phone cable has been stolen by some stupid-brained people. But, I think that is not a problem since I know the TM contractor has replaced the cable with the new one last 2 week. And now, I don’t have any idea why it takes too long of time to reconnect the connection back into the apartment.

My friend has asked for information about this matter from the TM Point where I have registered my application and they have provided me with a phone number of TM contractor that take charge of this case. I’ve called him, but he refused to answer the phone. My second attempt to call him has ended up with fail. Disappointed with his way of entertain his customer, I then tried to sms him but still ended up with the same output. No reply from him. Hey, do I’m contacting someone that doesn’t exist?

I’ve sent my complaint to TM via the website about this matter last Sunday and yet received any reply from them till now. Dear TM, do your customer service really do their work? I don’t know who should I blame for this problem since I’ve done my part for the payment and everything. But, I still don’t get what should I get. If you think I need to wait and keep waiting, I’ve already waited for about more than 3 weeks without any information and valid reasons from them why the connection can’t be made. Do you think what should I do?

Right now, I really disappointed with both TM and TM contractor itself. !@#$%^&* ! Both of them are unreliable! Sorry if you think my words are too harsh, but I can accept this problem if they are giving me some clear explanation why this could happened and so on. But, the real is otherwise.

So, you think what should I do? Cancel off my application and claim back my deposit money of RM135 from them?

My problem with my university wifi connection last time has settled after I sent them a complaint. Hehe, happy for that matter but unhappy with what I have written just now. I don’t know when I can get the Streamyx connection to my apartment. Haih…

Quick Updates

Salam and hello all. My holiday already finished. One week seems doesn’t enough for me. Haha, now I have to go back to university life with assignments, quizzes and tests playing around. Another thing is, in the next few days I might not be able to update this blog regularly since one of my housemates who has subscribed the U Mobile Broadband has moved out and there is no internet connection at my apartment right now. Since me and another one of my housemates can’t live without the internet, we have applied for Streamyx connection yesterday and expected to get the connection next week. I hope I’ll get the internet connection as soon as possible since some of my assignments and projects need to use the information from the internet.

Some of you might wondering where am I right now, I’m at my university library. Although the internet connection here is fast enough (read 32Mbps) but as to maintain the internet connection speed, the IT Department has installed some web filters hence some of the websites might not be able for surfing. The thing that makes me disappointed is, even free email websites like gmail, yahoo mail and others also has been blocked for surfing. I think you can guest how I feel right now. Even more worse, the filters also blocked connection to the most popular blog provider, blogger.com. None of blogspot blog can be surfed. Fortunately for me who used WordPress on own hosting didn’t get blocked by these web filters. I don’t know what are the guys at IT Department thinking by blocking all those sites. For what reason?

I thought I can check my email here because since from Monday, I used my phone all the time to check the emails. Some of the emails are important because it might be from my lecturers to inform me about class notices and other notifications. But, this kind of protection seems cause more trouble to student. I think my university IT Department should reconsider to proceed the use of these web filters protection. I’ll try to send a report to them as soon as possible.

That’s all for now, till next entry. Bye!